Greyfield Inn is committed to providing its guests with
distinctive and exceptional service and hospitality. To
maintain its special and exclusive qualities, we remain small
in size in order to provide personalized service and maintain
the integrity of the property and the Island. Because of our
remote location, advance logistical requirements, and being a
destination property, most bookings are scheduled well in
advance. When Greyfield Inn accepts a reservation, it
guarantees that it will provide the accommodation offered
without exceptions. This is our commitment to you. In
return, guests are required to respect and adhere to the
reservation and cancellation policies.
The following constitute our "contract" and sets forth our
reservation and cancellation policies.
Minimum Stays:
To ensure that guests are able to take full
advantage of Inn services including Island/wilderness tours,
Greyfield Inn has a minimum two night stay requirement.
Holidays require a three-night minimum stay. Holidays
consist of the following: New Years, Valentines Day, Easter,
Memorial Day, Independence Day, Labor Day, Thanksgiving and
Christmas. Holiday periods encompass the actual holiday and
the adjoining weekend.
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Cancellation Period:
The Inn has a strict 30-day cancellation
policy during which all reservations are guaranteed and may
not be cancelled for any reason without forfeiture of the
deposit. Cancellations during, or prior to, the 30-day
period must be made either by speaking (in person) with a
reservationist or by email. Answering machine messages do
not constitute notification. Holiday reservations are n
on-cancelable at all times. A holiday reservation is binding
and a cancellation at any time results in forfeiture of the
deposit. The cancellation period for group bookings is 90
days for 2-6
rooms and 180 days for 7 or more rooms. Reservations for
"overflow" rental lodging are non-cancelable.
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No Show:
Reservations which are cancelled on
either the day of the reservation or by not showing up
without notification are the full responsibility of the guest
and payment in full is required. In addition to the 50%
deposit, the balance will be charged to the guest.
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Substitution:
In the event that a cancellation within the
cancellation period is unavoidable, we have found that the
best way to avoid a penalty is for the guest to arrange to
substitute a family member, friend or co-worker for their
booking. This will avoid either a cancellation fee or the
forfeiture of the deposit.
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Deposit/Processing Fee:
A 50% deposit of the base rate and an
amount not less than the one-night base rate, whichever is
greater, shall be collected as a deposit at the date of
booking by credit card. (Visa, Master Card or Discover.)
The deposit guarantees the reservation. Any reservation
cancelled outside of the 30-day cancellation period is
subject to a $50 per room processing fee.
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Dinner/Day Trip Reservation:
Dinner reservations and day trip
reservations are considered guaranteed within 3 days (72
hours) of the date of the reservation. Cancellation within
72 hours results in the forfeiture of the deposit.
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Weather:
Exceptions to the cancellation policies for
inclimate weather are not granted. The only exception to
this is the closure of the Inn. The closure of the Inn would
occur in the event of an evacuation of the area for a
hurricane. This is a rare event, which has occurred only
several times in the 40-year history of the Inn. Weather
conditions in the place of origin are not exceptions.
Cancelled air reservations due to weather, likewise, do not
constitute a basis for cancellation.
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Room Assignment:
Cottage rooms are booked individually, but
are considered interchangeable to accommodate special needs.
The Inn reserves the right to reassign bookings within the
cottages. In the Main House, "marsh rooms" are considered to
be interchangeable given equivalent bedding arrangements.
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Ferry Schedule:
Ferry bookings are on first come, first serve
basis. All ferry reservations must be booked at the time of
reservation to guarantee space and preferred times. The
boats depart at the scheduled times. Early arrival is
required. In the event of a missed boat, a water taxi will
be scheduled for the guest at their cost or the guest may
take the next scheduled boat.
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Our Wish:
We welcome you as our guest. It is our desire that
no one forfeit a deposit. We simply ask that reservations
not be made if you cannot honor the reservation and the
guarantee you have placed by your deposit.
Inn Manager
Greyfield Inn-Cumberland Island
C/o Post Office Box 900
Fernandina Beach, Florida 32-35
866-401-8581
seashore@greyfieldinn.com
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